A Note from ClearChecks on HireRight Acquisition & New BackgroundChecks.com
October 5th, 2013
The average turnaround time depends on the product ordered and the jurisdiction f or the criminal and civil history searches. Below is an overview of the average turnaround times backgroundchecks.com has achieved for various products:
County Criminal: 1-3 days (exceptions exist for some limited access areas)
Statewide Criminal: Varies by state (due to limited access areas)
Federal Criminal: 1-3 days
National Wants and Warrants: 1-2 days
County Civil: 3-5 days
Federal Civil: 2-3 days
Bankruptcy Reports: 1-2 days
Employment Verification: 2-3 days
Education Verification: 2-3 days
Professional License Verification: 2-3 days
Reference Checks: 2-3 days
In the instances where backgroundchecks.com is unable to complete all components of a background report within our desired target, we cannot communicate the reasons a report is still in progress because of the potential claim that the communication of the reason is itself a negative consumer report. The reasons for a delay vary widely, so you should never take a delay to mean that a report will be unfavorable. For example, we know that you only want reports that you can rely on. But background reporting has a lot of data gathering and classification that can be performed only by people. Where people are involved, they can make mistakes, so we have quality assurance processes designed to catch those mistakes. Resolving the mistakes we catch takes additional time, but it is time well-spent. We apologize for the inconvenience this may cause to your on-boarding process, however please be assured we are doing all we can to return the most accurate and complete reports as timely as possible. If you are still concerned about turnaround time after receiving a completed report, please contact your account manager to discuss the details.
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