FAQ's

Do I need an account?

Before you order any searches from us, you’ll need an account with backgroundchecks.com. Under various laws, including the Fair Credit Reporting Act (FCRA), you must prove that you have a permissible purpose to order a background check before you access the content of the reports. This process is easy and 100% online through our platform.

If you don’t have an account, don’t worry. It’s fast and easy to set one up.

To see what information you need, go here:

I want to know what information I need to set up an account

Why do the Instant Criminal+ Local County and Instant Criminal+ All Counties packages take 1 to 3 days to deliver reports?

Because we must get records from county courts who do not all provide electronic access to their court records. Some require an in-person visit to the court house which results in more time.

When I order a standard package, can I add other reports and checks?

Yes. During your automated ordering process, we suggest optional reports and checks you may want to consider. You can add them to your order before you complete it.

What happens when I press the button to place an order for one of the 3 standard packages?

First, we’ll ask if you have an account. If you don’t have one, we’ll show you how to set one up. 

Here’s what to expect when you place order: 

1. You click on a button to start your automated process. 
2. You enter the information about the person whose background you’re checking. We call this person the subject of your search. You’ll need your subject’s First Name, Middle Name, Last Name, and Social Security Number (SSN). 
3. We’ll run a fast check of the subject’s SSN and verify their prior addresses. 
4. If you’re ordering the Instant Criminal+ Local County or Instant Criminal+ All Counties package, we’ll recommend county court criminal searches in and near the counties where the subject has lived. 
5. We’ll recommend other optional searches and checks that may be of interest. Before you place your order, you can upgrade to these added searches. 
6. We’ll show you the total of running the check.

Packages for industries or sectors

If your organization is in healthcare, transportation, or construction / manufacturing, you may be more interested in an industry-specific package.

Why must I pay a fee to set up an account?

When you order reports, we must certify that you are a business with a permissible purpose to request such data. To check your credentials, we have to order verification information from sources that charge us a fee. Our registration fee pays for those charges.

How can I talk to someone?

We'd love to talk to you to answer your questions!. Contact our sales team.